4 May 2018
MULTI-MILLION-DOLLAR REINVESTMENT TO ENHANCE BSO’S GLOBAL CUSTOMER EXPERIENCE
We have expanded our entire operations team to support our mission to deliver a superior customer experience
Today we announced significant reinvestment back into the business to support our mission to deliver an even better service to our global customer base.
The multi-million-dollar investment in senior people, systems, operational efficiency and productivity means that the teams have the best tools and resources available to respond to the ever-changing needs of clients.
The additional capital supports a number of new enhancements to our network operations and service delivery model and reinforces our operational presence in Europe, the Middle East, Asia and North America.
The expansion builds upon our follow-the-sun GNOC support service, which is now supported by regional managers who liaise with local suppliers and customers in every continent.
The service delivery team has doubled in size, with all staff trained in Agile Project Management, which is now managed by Ian Keal, a highly experienced telecoms professional.
The Agile methodology covers the people, products and techniques required to successfully implement projects in the modern business environment. This growth ensures that we can respond and adjust quickly to its customers’ demands.
In addition to the operations and service delivery team expansion, we are boosting the capabilities of its customer assurance team led by Daniel Drysdale – which looks after some of our biggest clients.
With customer growth expanding deeper into financial markets, we require an increasingly diverse knowledge base within the operations teams. The reinvestment supports some of our largest service offerings, including high-availability managed platforms, and wireless microwave connectivity – following the recent acquisition of Apsara.
The executive behind this strategic investment drive, Emmanuel Pellé, our Chief Operations Officer, said:
“The expansion of our global team’s capabilities is a significant moment for BSO. Our highly skilled engineering teams are available 24 hours a day due to their strategic placement across Europe, U.S and Asia time zones. The multi-million-dollar investment we have made in all aspects of our operations further exemplifies our determination to provide the best possible customer service so that we can better connect and manage growing customer infrastructure demands across the globe.”
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